FAQ

Q: Who are we?

A: We're Hey Gyal, a European boutique dedicated to bringing you unique, stylish pieces, on-trend fashion. We carefully curate our collection to offer high-quality materials, exclusive designs, a focus on sustainable fashion. We're passionate about helping you express your personal style, providing excellent customer service.

Q: How do I know what size to order?

A: Our size guide has detailed measurements. Check it out before ordering!

Q: What if an item I want is out of stock?

A: Some items may be restocked. Sign up for email notifications on the product page, or contact us for alternatives.

Q: What are your shipping options and costs?

A: We offer standard shipping from Europe. Costs vary by location and order value.

Q: How long will it take for my order to arrive?

A: Processing takes 1-2 business days. Shipping times are:

• Europe: 3-5 business days

• US, Canada, Australia, UK: 7-10 business days

• Rest of the World: 10-15 business day

Q: What is your return policy?

A: We accept returns within 14 days of delivery.

Please note: No returns or refunds on sale items or last pieces. See our return policy for full details and instructions.

Q: How do I track my order?

A: After your order is processed and shipped, you'll get a shipping confirmation email with a tracking link. If you need help, our customer service team is available.

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, PayPal.