FAQ

Q: Who are we? A: We're Hey Gyal, a European boutique dedicated to bringing you unique, stylish pieces, on-trend fashion. We carefully curate our collection to offer high-quality materials, exclusive designs, a focus on sustainable fashion. We're passionate about helping you express your personal style, providing excellent customer service.

Q: How do I know what size to order? A: Our size guide has detailed measurements. Check it out before ordering! Q: What if an item I want is out of stock? A: Some items may be restocked. Sign up for email notifications on the product page, or contact us for alternatives.

Q: What are your shipping options and costs? A: We offer standard shipping from Europe. Costs vary by location and order value. Q: How long will it take for my order to arrive? A: Processing takes 1-2 business days. Shipping times are: Europe: 3-5 business days US, Canada, Australia, UK: 7-10 business days Rest of the World: 10-15 business day

Q: What is your return policy? A: We accept returns within 14 days of delivery. Please note: No returns or refunds on sale items or last pieces. See our return policy for full details and instructions.

Q: How do I track my order? A: After your order is processed and shipped, you'll get a shipping confirmation email with a tracking link. If you need help, our customer service team is available. Q: What payment methods do you accept? A: We accept Visa, Mastercard, PayPal.