SALE
STORE POLICY
CUSTOMER CARE
Welcome to the Hey Gyal Customer Care Center!
We're thrilled you've chosen Hey Gyal for your women's fashion needs. We're passionate about providing you with stylish, high-quality clothing and an exceptional shopping experience.
Have questions or need assistance? We're here to help! Here's how you can reach us:
-
Email
-
Live Chat
Our Commitment to You:
At Hey Gyal, we value your trust and strive to provide a transparent and reliable customer care experience. We're dedicated to promptly addressing your inquiries and resolving any issues you may encounter.
Our Customer Care Promise:
-
Fast Response Times: We aim to respond to all inquiries within 24 hours on business days.
-
Friendly and Helpful Support: Our team is committed to providing courteous and informative assistance.
-
Easy Returns and Exchanges: We want you to love your Hey Gyal purchases.
-
Secure Shopping: Your privacy and security are important to us.
We believe that exceptional customer care is the foundation of a great shopping experience. We're here to support you every step of the way.
Thank you for choosing Hey Gyal!
PRIVACY & SAFETY
At Hey Gyal, we understand the importance of your privacy and the security of your personal information. We are committed to protecting your data and being transparent about how we collect, use, and safeguard it. This policy outlines our practices regarding your information when you visit or make a purchase from our website.
Information We Collect:
When you create an account, make a purchase, or interact with our website, we may collect the following types of information:
-
Personal Information: This may include your name, email address, phone number, billing and shipping address, and payment information.
-
Order Information: This includes details about the products you have purchased, order history, and any special instructions.
-
Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, and operating system.
-
Website Activity: We may track your activity on our website, such as pages visited, products viewed, and time spent on each page.
How We Use Your Information:
We use your information for the following purposes:
-
Order Fulfillment: To process and fulfill your orders, including shipping and delivery.
-
Customer Support: To provide you with assistance and respond to your inquiries.
-
Account Management: To manage your account, including password resets and updates.
-
Marketing Communications: With your consent, we may send you emails or messages about new products, promotions, and other updates. You can opt out of these communications at any time.
-
Improving Our Services: To analyze website usage and improve our website, products, and customer experience.
-
Legal Compliance: To comply with applicable laws and regulations.
Data Security:
We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. These measures include:
-
Encryption: We use industry-standard encryption to protect your payment information during transmission.
-
Secure Storage: Your data is stored on secure servers with restricted access.
-
Regular Security Assessments: We conduct regular security assessments to identify and address any vulnerabilities.
Third-Party Sharing:
We may share your information with trusted third parties who assist us in providing our services, such as payment processors, shipping carriers, and marketing agencies. We ensure that these third parties have appropriate security measures in place and are contractually obligated to protect your information.
Payment Processing:
We use secure Third-Party Payment Processor (WIX) to securely process your payments. When you make a purchase, your payment information is transmitted directly to our payment processor and is not stored on our servers.
Contacting You:
We may contact you via email or phone regarding your order status, shipping updates, or customer service inquiries. We will not contact you for marketing purposes unless you have opted in to receive such communications.
Your Rights:
You have the right to access, update, or delete your personal information. You can also object to the processing of your data or request that we restrict its use. To exercise these rights, please contact us.
Changes to this Policy:
We may update this Privacy & Safety Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
Contact Us:
If you have any questions or concerns about our Privacy & Safety Policy, please contact us
RETURNS AND EXCHANGE POLICY
At Hey Gyal, we want you to be completely satisfied with your purchase. We understand that sometimes a return or exchange is necessary, and we've made our policy as simple and straightforward as possible.
-
14-Day Cancellation (EU Customers Only): Customers within the EU have 14 days from receiving their order to cancel for any reason (EU law).
-
14-Day Return: Return items within 14 days of cancellation. Items must be unworn, unused, with tags, and in original packaging if possible.
-
Inform Us: Email within 14 days of receiving your order to cancel, including your order number.
-
Return Shipping: You're responsible for return shipping, unless the item is faulty or our error.
-
Refunds: Full refunds (including original shipping for EU customers) within 14 days of receiving returned goods.
-
Exchanges: Subject to availability.
-
Faulty Items: Contact us immediately with photos for replacement or refund.
Here at Hey Gyal, we're happy to help you if you need to return an item. While we understand that sometimes things don't work out, for hygiene reasons, we're unable to accept returns on:
-
Swimwear (if the hygiene seal is broken)
-
Intimate Apparel
-
Earrings
-
Makeup
-
SALE/LAST ITEMS
Of course, if any item is faulty, please contact us immediately, and we'll be happy to assist you. We want you to love your Hey Gyal purchases!
PAYMENT METHODS
-
Credit / Debit Cards
-
PAYPAL
Hey Gyal